Frequently Asked Questions

General Questions

SIP (Session Initiation Protocol)

Can my network support SIP?

All IP networks support SIP. However, you need to ensure you have enough bandwidth for both your calls and your data traffic.

How many SIP call paths or channels do I need?

Consider how many people will be on the phone at the same time during your busiest hours, this includes both inbound and outbound calls. This will not necessary equal the number of extensions you have, as not every user will be on the phone at the same time. Each SIP channel(call path) supports one concurrent inbound or outbound call. Once you solve the question of how many concurrent calls you will have during your busiest time, then the number of calls channels(call path) you order should equal this number.

How much bandwidth do I need to support SIP

247VoIP SIP uses the G.711 voice codec which consumes 85kbps of bandwidth per call. So if you will have 10 simulteneous calls then you will need to have at least 850K of bandwidth for calls. This means you need to configure your routers and firewalls QOS to reserve this much bandwidth for phone calls. You should do a speed test from the internet and use the lower of the upload and download speed for as your available bandwidth. There are many speed test websites out there, but a popular one is http://www.speedtest.net

What is QOS and do I need it?

QOS means Quality of Service. And yes, you need to configure it on your network so that your data traffic does not overshadow the voice and cause drop calls or bad phone call quality. For SIP, once you have figured out how many call paths to order, you should reserve that much bandwidth on your network for voice calls. For our Hosted PBX, you should reserve the bandwidth that is equivalent of the total number of concurrent calls for internal and external users. This is because a call between two extensions in the same office has to go over the internet to our hosted pbx and then gets routed back down. So you need to make provision for both external outbound calls and internal calls. If you are having problems designing your QOS strategy, we can help. Call or email us.

What if my internet goes down?

With Enhanced SIP package, our system can detect when you have lost your internet connection and will automatically reroute your calls to either a voicemail or to another number. Ask about our Enhanced SIP package today.

Is support included?

Yes. With SIP, we want you to perform some minor troubleshooting such as making sure your internet is up. Our technical support department will be available to assist with further troubleshooting

How do I set it up?

As an ITSP we will provision SIP for you on our systems, however, you will need to configure your internal phone system to connect to us. However, should you need configuration assistance our technical support department is available to help you configure your phone system to connect to our platform. We encourage you to request configuration assistance during provisioning.

What if I need extra lines for a short period?

We offer “burstable” call paths. That means we can provide you extra call paths/lines on-demand.

Can I get a discount?

Our custom plans are a huge cost saving but we also offer multi-year term discounts.

Cloud-based Hosted PBX

How much does it cost?

We offer reasonable and affordable prices on all of our service plans. Save even more money on our custom plans. See Plans & Pricing for more information.

Is support included?

Yes! Responsiveness and efficiency are our hallmark.

How do I set it up?

Depending on the plan you selected, our phones could come pre-configured so that you just plug in and begin making calls right away. For others, we will provide you with the settings to configure on your phones in order to connect to our servers. This settings will always be available in our customer portal page.

Can I receive an office call on my mobile phone?

Absolutely. It is a standard feature on all our service plans.

What if my internet goes down?

No problem. We will route your calls to your mobile phone.

What if I need extra lines for a short period?

We offer “burstable” call paths. That means we can provide you extra call paths/lines on-demand.

Can I get a discount?

Our custom plans are a huge cost saving but we also offer multi-year term discounts.

How do I install the mobile app?

All you need is a Smartphone. For Android, iOS, and Windows Phone 8 platforms, follow the configuration instructions here.

More Info

If you don’t find your answer here, please contact us by calling 1 844-247-VOIP(8647), chatting in the live chat window below, or sending us an email at info@247voipservices.com, we will be happy to answer any questions you may have.