Frequently Asked Questions

Cloud-based/Hosted PBX

It is a phone system that uses the internet to connect callers with one another.It is a phone system that uses the internet to connect callers with one another. Using Voice over Internet Protocol (VoIP) technology, telecom providers like 247VoIP allow business callers to make phone calls from IP phones, Android and iOS devices using their company’s phone number.

As a result, companies get greater flexibility and mobility with their business line that they simply can’t find with traditional landline phones. Even better, you still get all of the features you enjoy from mobile phones - calls, voicemails, messages, and more - but at a fraction of the cost.” Using Voice over Internet Protocol (VoIP) technology, telecom providers like 247VoIP allow business callers to make phone calls from IP phones, Android and iOS devices using their company’s phone number.
  As a result, companies get greater flexibility and mobility with their business line that they simply can’t find with traditional landline phones. Even better, you still get all of the features you enjoy from mobile phones - calls, voicemails, messages, and more - but at a fraction of the cost.”
Consider how many people will be on the phone at the same time during your busiest hours - this includes both inbound and outbound calls. This number will not necessarily equal the number of extensions you have, as not every user will be on the phone at the same time. Each call path supports one inbound or outbound call. Once you solve the question of how many concurrent calls you will have during your peak hours, then the number of call paths or lines you need should equal this number."

We offer reasonable and affordable prices on all of our service plans. Save even more money on our custom plans. See Pricing for more information.

Depending on the plan you selected, our phones would come pre-configured so that you just plug in and begin making calls right away. If you already have IP phones, we will configure and provision them to connect to our servers. You can manage all your extensions and features from your Account Manager.
No problem. Our solution includes a mobile application that allows employees to stay connected even if both your network and all of the broadband carriers are down.”
All you need is a Smartphone. Just follow the simple configuration instructions. We support Android and iOS platforms.”
Yes! Responsiveness and efficiency are our hallmark.
Absolutely. It is a standard feature on all our service plans.
We offer “burstable” call paths. That means we can provide you extra call paths/lines on-demand.
Our custom plans are a huge cost saving but we also offer multi-year term discounts.

SIP Trunking

SIP or Session Initiation Protocol is a standard communication protocol for voice and video across a data network. SIP Trunking replaces the traditional telephone line or T1/PRI. Just like dial-up is no longer the ideal method for connecting to the internet, SIP Trunking is now the preferred alternative to T1/PRIs and traditional POTS lines for phone services."
If you have an on-premise PBX that uses traditional POTS lines or T1/PRIs, and you’re not interested in switching to a Cloud/Hosted PBX solution, then you should consider getting a SIP Trunk. This guarantees immediate cost savings of up to 60%. SIP Trunking solutions offer the flexibility of on-demand scalability, business continuity, disaster recovery, and unlimited or metered calling plans.

If you want to upgrade your On-premise PBX, you have the option of picking from various vendors such as Cisco, Avaya, Mitel and others and we will install and configure it for you.
Consider how many people will be on the phone at the same time during your busiest hours - this includes both inbound and outbound calls. This number will not necessarily equal the number of extensions you have, as not every user will be on the phone at the same time. Each SIP channel (call path) supports one inbound or outbound call. Once you solve the question of how many concurrent calls you will have during your peak hours, then the number of call paths or channels you need should equal this number."
A typical voice call consumes about 85 Kbps of bandwidth. So if you will have 10 simultaneous calls then you will need to have at least 850 Kbps of bandwidth. This means you need to configure your router and firewall's QOS to reserve that much bandwidth for 10 calls. You should do a speed test and use the lower of the upload and download speed as your available bandwidth. There are many speed test websites out there. A popular one is Speedtest.net."
QOS means Quality of Service. And yes, you need to configure it on your network so that your data traffic does not overshadow the voice traffic and cause dropped calls or bad call quality. Once you have figured out how many call paths you need, you should reserve that much bandwidth on your network for voice calls. If you are having problems designing your QOS strategy, we can help. Call or email us."

In the above sentence, hyperlink "Call or email us" to our Contact Us page.
With Enhanced SIP package, our system can detect when you have lost your internet connection and will automatically reroute your calls to either a voicemail or to another number. Ask about our Enhanced SIP package today.
Yes. Our technical support department is always available to assist.
As your ITSP we will provision SIP trunks for you on our systems. You will need to configure your internal phone system to connect to us. Should you need configuration assistance, our Technical Support department is available to help you configure your phone system to connect to our platform.
We offer “burstable” call paths. That means we can provide you extra call paths/lines on demand. We can also remove those extra call paths when you don't need them to save costs.
Our custom plans are a huge cost saving but we also offer multi-year term discounts.

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Our Testimonials

What Clients Say About Us

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Anthony Orzo CJ Urgent Care

Reliable service with all 7 of our centers. Never an interruption with service for the past six years. We especially like the prompt response from Customer Care with any challenge or issue we are having. They always get back to us with solutions and methods to work with what we have.

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Clement Onyeiwu EGOF Technologies LLC

We easily manage our phone system. No major outages and any maintenance to the platform are planned on off hours. Excellent customer service. I love the fact that we can easily configure extensions, add numbers or remove them depending on business need.

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Ike Samson SAF Inc.

274VoIP Services helped us move from landline phones to a hosted phone system. This switch saved us 35% on our monthly phone bill. The admin portal is quite intuitive and makes phone management such a breeze. We have been with 247VoIP for over 7 years now and have been very happy with the service.