SIP or Session Initiation Protocol is a standard communication protocol for voice and video across a data network. SIP Trunking replaces the traditional telephone line or T1/PRI. Just like dial-up is no longer the ideal method for connecting to the internet, SIP Trunking is now the preferred alternative to T1/PRIs and traditional POTS lines for phone services."

If you have an on-premise PBX that uses traditional POTS lines or T1/PRIs, and you’re not interested in switching to a Cloud/Hosted PBX solution, then you should consider getting a SIP Trunk. This guarantees immediate cost savings of up to 60%. SIP Trunking solutions offer the flexibility of on-demand scalability, business continuity, disaster recovery, and unlimited or metered calling plans.

If you want to upgrade your On-premise PBX, you have the option of picking from various vendors such as Yealink, Cisco, Avaya, Mitel and others and we will install and configure it for you.

Consider how many people will be on the phone at the same time during your busiest hours - this includes both inbound and outbound calls. This number will not necessarily equal the number of extensions you have, as not every user will be on the phone at the same time. Each SIP channel (call path) supports one inbound or outbound call. Once you solve the question of how many concurrent calls you will have during your peak hours, then the number of call paths or channels you need should equal this number."

A typical voice call consumes about 85 Kbps of bandwidth. So if you will have 10 simultaneous calls then you will need to have at least 850 Kbps of bandwidth. This means you need to configure your router and firewall's QOS to reserve that much bandwidth for 10 calls. You should do a speed test and use the lower of the upload and download speed as your available bandwidth. There are many speed test websites out there. A popular one is Speedtest.net."

QOS means Quality of Service. And yes, you need to configure it on your network so that your data traffic does not overshadow the voice traffic and cause dropped calls or bad call quality. Once you have figured out how many call paths you need, you should reserve that much bandwidth on your network for voice calls. If you are having problems designing your QOS strategy, we can help. Call or email us."

With Enhanced SIP package, our system can detect when you have lost your internet connection and will automatically reroute your calls to either a voicemail or to another number. Ask about our Enhanced SIP package today.

Yes. Our technical support department is always available to assist.

As your ITSP we will provision SIP trunks for you on our systems. You will need to configure your internal phone system to connect to us. Should you need configuration assistance, our Technical Support department is available to help you configure your phone system to connect to our platform.

We offer “burstable” call paths. That means we can provide you extra call paths/lines on demand. We can also remove those extra call paths when you don't need them to save costs.

Our custom plans are a huge cost saving but we also offer multi-year term discounts.