Business class features that empower remote or office work
Call. Text. Chat. Video. Conference. Collaborate
No more using your personal phone number for business
Secure business continuity
Manage your business phone system easily and affordably.
Give your employees instant messaging and SMS capabilities.
Engage and keep customers today and into the future.
Have an Auto Attendant answer and forward your calls to the right extensions.
Offer self-service customer support and automated mass messaging.
Collaborate better from anywhere with seamless video or audio conferences.
Your mobile phone becomes your mobile office. Your number appears as your office number.
Configure and manage all extensions and features with a few simple clicks.
Optimize your voice and data traffic.
Setup a telephone number that dials directly to an Auto Attendant.
Allows you to listen in on a selected extension and speak to the internal caller, but not be heard by the external caller.
Get extra call paths/lines “on demand” to deliver additional calls beyond the number of paths purchased.
Automatically forwards your calls to an extension, group, or phone number when your phone is busy.
Note: device or softphone forwarding functionality may vary by manufacturer.
When the call is ready to be routed, the ACD handles the routing rules.
Selectively record calls for training or documentation purposes. Includes on-demand call recording codes (ex: *8 to pause call recording and *9 to start call recording). Note: Call Recording requires a dedicated server in the cloud.
Customize the appearance of your outgoing Caller ID by outgoing number or extension.
Set up a personal assistant to find you at up to five locations. This feature is configured per extension and offers multiple options to route calls once they have reached the given extension. Callers are prompted to announce themselves and are given the option to try the next location or to leave a message.
Identify incoming calls by modifying the Caller ID to display Call Routing information.
Dial another user’s extension and activate their phone speaker to make an announcement. Note: phone specific; check per brand or model.
A device or softphone feature that automates the dialing of a predetermined phone number.
Don’t have a smartphone or tablet capable of playing WAV files? Enter an SMS address in your company portal and the Hosted PBX will send a shorter text message to your device. Note: Third-party text messaging rates may apply.
Origination and Termination
The ability to emulate a “Key System” where each phone can have predefined line keys that reaper sent a specific phone line. Calls are delivered to the line and all phones with that line key. Any phone can pick up the call and all others will see that it is in use. Calls cannot be transferred from that line, but can be put on hold or announced and picked up on the same phone or any other phone bearing the same line key. Note: this is essentially a “party line” with no privacy.
Virtual Auto Attendants
Detailed information about accounts receivable, invoices, and revenue can be viewed for all customers or per individual customer.
Music on Hold
See all of your voicemail messages on a single screen with information like the date, duration, caller ID and an attached sound file that can be played. You can filter, call back and even delete messages from this screen. Voicemail transcription is also available if purchased.
See all of your call history (incoming/outgoing/missed) from a single screen with the ability to directly call back.
Join conference calls with the click of a button. See the active conference lines you own and have access to as well as join without the need to remember numbers, access codes, and passwords.
CoreNexa SMS indicates whether a message was successfully delivered or not.
When a conversation is muted, there will be no desktop or window notifications or sounds. Only badge counts will display.
- Agents: Agents receive incoming calls from a queue. To receive queued calls, they must first be set up as an agent, then assigned to one or more queues.
- Pause and Unpause: Ability for a call center agent to pause calls from ringing their phone while they complete a task or take a break.
- Queues: If available agents are busy or unavailable, calls can be routed to an intelligent call queue. You can prioritize calls by value, request urgency, or customizable rules.
- Reason Codes: If an Agent needs to stop receiving calls temporarily, but does not want to log out of the queue, the agent can pause their incoming queue calls and provide a Reason Code to indicate why.
- Tally Codes: When an agent receives a queued call and needs to assign it to a specific category for billing or other purposes, he/she can provide a Tally Code to indicate the nature of the call.
- Zero Out: Allows a caller to leave the queue by pressing “0” to choose other call routing options, such as voicemail.
The IVR can automatically collect important data from the customer about the nature of their inquiry, their personal information, and account details which can be delivered to the agent as the call is connected. Customers can also perform basic account inquiries and some self-service actions (e.g. bill payment, order status, tracking and account balance) with the IVR.
Interactive Voice Response (IVR)
Enables a caller to use their touch-tone phone to interact with a database and obtain self-service information on-demand.
- 1.) As a standalone system connected to the PSTN using a dedicated DID or toll-free number without any PBX at all (i.e. surveys, appointment reminders, etc.).
- 2.) Connected to CoreNexa directly through the platform.
- 3.) Connected to any third-party PBX that supports SIP trunking.
Integrate into any database platform that supports indus try-standard web services style API (Applica tion Programming Interface). These include:
- HTTP(S) GET/PUT
- SOAP/XML (WSDL)
- REST API
Workforce Management (WFM)
Activity is tracked by the minute and shift, giving managers a complete picture of their team’s performance and availability.
A team member’s performance can be compared to historical records and Service Level Agreements to assist in setting goals.
With CoreNexa WFM, managers can quickly predict incoming demand and allocate resources accordingly, ensuring a seamless experience for the customer.
Web-based presence and call control application that allows users to drag and drop calls to and from other extensions, parking lots, conference bridges, or out of the Call Center queues. There is also access to voicemail, Click-to-Dial and chat functions. The console’s contact list may be built “on the fly” or imported from another source.
APIs & Integrated Solutions
We provide an application programming framework to allow other parties to obtain and pass information to our plat form from other programs or systems. Some of the capabilities will include, but are not limited to: Presence and Click-to-Dial, Call Control and Status, & Call Logging.
This plugin adds convenient CoreNexa UC calling capabilities to ConnectWise Manage — click-to-dial, screen pops, & call logging can now be done right in ConnectWise.
Optionally installed with Outlook 2010 and 2013, this provides users with the following features: Click-to-Dial, Screen Pops and Call Logging.
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