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Why Unified Communications Solutions Is Ideal for Nonprofits

When selling unified communications solutions, the market potential is vast. Yet, most MSPs are predominantly focused on only a limited sector of the available marketplace. While for-profit companies are often the core market focus for MSPs, nonprofit organizations can also benefit tremendously from UC services. Despite the benefits, a lot of nonprofits are unfamiliar with …

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How Unified Communications as a Service Is Transforming Healthcare

Unified Communications as a Service (UCaaS) is shaping the way companies and organizations approach and manage their telecom network. The healthcare industry is just one example of the ways UC services can promote collaboration, budgeting, efficiency, and value for organizations. As a UC provider, hospitals and doctors’ offices provide a valuable market segment that offers …

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Top Four Reasons Why Businesses Should Consider Cloud Communications

86% of small businesses are considering replacing traditional phone systems with cloud-based communications Advances in phone system technology over the past 10+ years means your existing phone system may not be scaling and evolving with your business needs. Recognizing what this reality means for our customers, [Company Name] is offering you a simplified way to …

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On-Premise vs. Cloud-Based Which Phone System is Right for Your Business?

ON-PREMISE VS. CLOUD-BASED When choosing a phone system, businesses are often faced with one critical decision: Go with an on-premise or cloud-based solution? With an on-premise solution, your phone system is centrally stored at your location, and you’re responsible for service and maintenance. On the other hand, a cloud-based solution uses your Internet connection to …

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How Contact Center Solutions and Workforce Management Come Together to Improve Employee Training

Well-trained contact center agents are a cornerstone of quality customer service. But how can businesses ensure agents have the right skills to address customer needs when call centers are notorious for their high turnover rates? The answer comes down to having the right contact center solutions and workforce management (WFM) tools in place to provide …

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How Unified Communications (UC) Can Help Businesses Reopen After COVID-19

As companies begin to face the task of reopening their businesses after the COVID-19 lockdown, many will be looking for technology to help them transition their staff back to the physical workplace. Just as Unified Communications(UC) were instrumental in migrating to work-from-home environments, the same solutions will be indispensable for welcoming employees back to the office. The …

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10 Ways Small and Medium Businesses Can Benefit from SIP Trunking

Cloud-based communications services are causing nothing short of a revolution in the world of business computing. Faster networks and mobile-friendly applications mean that users can collaborate from anywhere and with any device, while small and medium-sized businesses can now compete in arenas that were previously inaccessible to them. As more and more companies move to …

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